Play ceases operations - announcement from Icelandic Transport Authority
Play has announced that the company has ceased operations. All Play flights have been cancelled. Icelandic Transport Authority (ICETRA) has issued an announcement due to the end of operation of Play Airlines.
How do I get to my destination?
Play passengers are advised to explore flight options with other airlines.
What are my rights?
Airline passengers who purchased flight tickets with a credit card are advised to contact their payment card companies first.
Passengers who purchased their flight from a European tour operator who sold the flight ticket as part of a so-called package tour (i.e. a combined tour where a flight is sold together with accommodation or other service elements) are entitled to repatriation based on the European rules on package tours. Passengers are advised to contact the tour operator from whom they purchased their flight.
Air passengers may also have claims against Play (Fly Play hf.), for example on the basis of the regulation on passenger rights, and they can submit a complaint to the Icelandic Transport Authority regarding the costs of booking a new flight, and the Authority will issue a ruling in such cases. In the event of bankruptcy, such claims must be filed in the bankruptcy estate of the airline.